We're here to help resolve issues fairly and quickly. Our Resolution Team handles all disputes with impartiality and care.
Select the category that best describes your issue
Guest caused damage to your property during their stay.
Property didn't match the listing description or photos.
Disagreement over cancellation policy or refund amount.
More guests stayed than were listed on the booking.
Safety hazards or misrepresented safety features.
Any other booking or stay-related dispute.
Our fair and transparent process for resolving disputes
First, try to resolve the issue directly with the other party through Cabiny's messaging system. Most disputes are resolved this way within 24 hours.
If direct communication fails, open a formal dispute through your booking dashboard. Both parties will be notified and given 72 hours to submit evidence.
Our Resolution Team reviews all submitted evidence including photos, messages, booking details, and policy documentation.
The Resolution Team issues a binding decision. Both parties are notified and any applicable refunds or charges are processed automatically.
Our Resolution Team reviews all evidence without bias, applying Cabiny's policies consistently to every case.
We aim to resolve all disputes within 7–10 business days so you can move forward with confidence.
You'll receive updates at every stage of the process, with a clear explanation of the final decision.